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When was the last time you evaluated your business?
You can hire us for a Business or Customer Service Evaluation, for a one-time service or as many times as you desire for us to go
to your establishment, we pose as a customer and evaluate the services, purchase process, general condition of the business,
cooperation among employees, and how long it takes for a customer to be noticed by an employee, etc. Our Purpose is to help
your business increase sales by assisting in improving customer service awareness, and business operation. Our questionnaires
provide businesses with an unbiased opinion of how they are perceived by their customers. Business owners who are presently
using our services are getting a more realistic picture of how customers view their establishment.
Our main task is to provides personal attention to each of our clients' accounts. We work personally with each of our clients to
design questionnaires written specifically for their business. We use highly-trained mystery shoppers to monitor key locations of
your choice, gathering the kind of feedback that will help improve your customer shopping experiences. We provide the flexibility
to review mystery shopper assessments by region, district and store level, to assess programs and challenges at the store or chain
level, and even benchmark against the competition. In a competitive marketplace where businesses compete for customers,
customer satisfaction is seen as a key differentiator and has become a key element of business strategy. Poor customer service
affects your bottom line. It costs approximately 7 times more money to attract new customers than it does to retain an existing
customer. Dissatisfied customers are likely to tell 4 to 8 times as many people about their experience as satisfied customers. For
every customer who complains about a minor problem, forty remain silent. Can you afford not to use our service? The purpose of
mystery shoppers is to help businesses increase sales by assisting in improving customer service awareness. Our services provide
businesses with an unbiased opinion of how they are perceived by their customers. We search for, hire, train, and compensate the
shoppers; prepare, mail out, and receive information; and tabulate and analyze the results.
Sanitation and Food Safety Keeping your work place and display area clean is important. A clean and sanitize place is important
to food safety, the safety of your customer, and your business. Customers when they go to a retail store or to a restaurant they
want: services, cleanliness, attention, and the feeling that the food they are purchasing is safe to eat. Business Operation Review
is an auditing and inspection of your business or premises, evaluating work environment, conditions of the premises or
establishment, cash handling, customer service, dress code, company rules, procedures, and condition of equipment.
Evaluation of your business can have many financial long-term benefits. We will provide a fair unbiased evaluation of your
business that you can use to improve customer service, customer satisfaction, potential new customer, and more efficiency;
resulting in more sales, and operation cost reduction. These evaluations, you can use to determine weaknesses in your in your
business and to determine corrective action for improvement